Privacy Policy

This Privacy Policy describes how KIREI LAB SOLUTION, trading as KIREI LAB (“we”, “us”, or “our”), collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information we collect

We may collect the following types of personal information:

a. Information you provide directly
When you place an order, contact us, or subscribe to our communications, we may collect:

- your name
- email address
- phone number
- billing address
- shipping address
- payment details (processed securely through third-party payment providers)
- order details
- any information you provide through contact forms or customer support enquiries

b. Information collected automatically
When you browse our website, we may automatically collect certain technical and usage information, such as:

- device type
- browser type
- IP address
- pages visited
- referral source
- browsing behaviour on our website
- cookies and similar tracking technologies

2. How we use your information

We may use your information for the following purposes:

- to process and fulfil your orders
- to communicate with you regarding your order or enquiry
- to provide customer support
- to improve our website, products, and services
- to personalise your shopping experience
- to send marketing or promotional communications, where permitted
- to detect, prevent, or investigate fraud, misuse, or unauthorised activity
- to comply with legal or regulatory obligations

3. Payments

We do not store your full payment card details on our servers.

Payments are processed securely through third-party payment service providers. Your payment information is subject to the privacy policies and terms of those providers.

4. Cookies and tracking technologies

We may use cookies and similar technologies to:

- enable website functionality
- remember preferences
- analyse website traffic and performance
- improve user experience
- support advertising and remarketing activities

You may choose to disable cookies through your browser settings, although some parts of the website may not function properly as a result.

5. Marketing communications

If you subscribe to our mailing list or otherwise consent to receive updates, we may send you communications about:

- product launches
- brand updates
- promotions
- other relevant announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

6. Sharing of information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary to operate our business, including:

- payment processors
- shipping and courier partners
- website hosting and ecommerce service providers
- analytics and marketing service providers
- professional advisers where necessary
- authorities or regulators where required by law

These parties are only provided with the information necessary for their specific function.

7. Data retention

We retain personal information only for as long as necessary to:

- fulfil the purposes described in this Privacy Policy
- comply with legal, tax, accounting, or regulatory requirements
- resolve disputes
- enforce our agreements

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it.

8. Data security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on the laws applicable to you, you may have the right to:

- request access to your personal information
- request correction of inaccurate information
- request deletion of your personal information
- withdraw consent for certain processing activities
- object to or restrict certain uses of your information
- opt out of marketing communications

If you wish to make a request regarding your personal information, please contact us using the details below.

10. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties.

We encourage you to review the privacy policies of any external websites you visit.

11. Children’s privacy

Our website and products are not intended for children, and we do not knowingly collect personal information from individuals below the age permitted under applicable law without appropriate consent.

12. International transfers

If our service providers operate in different jurisdictions, your information may be processed or stored outside your country of residence. Where this occurs, we will take reasonable steps to ensure that your information is handled appropriately and in accordance with applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised effective date where applicable. Your continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact us

If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:

KIREI LAB SOLUTION  
Trading as KIREI LAB  
Email: help@kireilab.co